In support of OWS Micheal Bloomberg’s email address: Mbloomberg@bloomberg.net When you complain to a company, you want them to listen and then quickly fix the problem. But what if the company’s customer service representatives will not listen or return calls? In order to get your problem solved you need to get around customer [...]
Archive | Consumer Issues RSS feed for this section
A Dirty Little Skirmish
A dirty little skirmish is being successfully swept under the carpet by our government. For years the government, through its Service Income Security Insurance Plan (SISIP), has been taking money way from veterans. Like most skirmishes, this one gets little notice from the traditional news media and is not well-known known by the public. But [...]
Keep COLD
Dealing with customer care representatives over the telephone can be annoying. However, anger, hostility, and profanity do not work. Abusive tactics is a sure way to place the customer care representative on the defensive thereby reducing the opportunity to create empathy and support for your complaint. The image that you want to portray is one [...]
You are worth the effort … persevere
Grievances against corporations and governments require your time, determination, research, and self-worth. You may avoid making grievances or complaints because of the required effort; but I suspect, you may shy away from the conflict because you suffer a lack of lack self-worth. “Who am I,” you may ask, “to complain?” “You are worth the effort [...]
5 Reasons Why Companies Provide Vouchers Instead of Cash
When a service or a product dissatisfies we might ask for our money back, but you may get a voucher instead. Why? Vouchers are data mined for marketing purposes. Everything that you buy provides useful data for marketers. Providing credits or vouchers to customers ensures that customers, even dissatisfied customers, return. If the company provided [...]
United Airlines: Are You Listening or Pretending?
To begin, I am going to borrow from an outstanding article by Seth Godin. In “Please Complain,” Seth effectively argues that “Acquiring and processing user feedback is a choice.” In the article Seth urges us to complain, but the article’s real focus is on company complaint management strategies. The message is this: either listen and [...]
Ben VS United Airlines – Debunking the Weather Lie
Ben was on a business trip when United Airlines (United) cancelled his flight home on the pretense of bad weather. In this post, we debunk the weather cancellation argument. Ben spoke twice to Lynn Johnson, the United customer care rep, on the phone and took copious notes. Lynn apologized for the error, admitted that incorrect [...]
8 Effective Steps to Complaint Resolution – Less the F-Bomb
Cool as a cucumber, Ben videos his misadventures with United Airlines (UA). Unfortunately, after catching UA in a series of lies, Ben loses his cool and drops the F-Bomb. In this post I’ll critique Ben’s handling his grievance with of United Airlines. On 3 September 2011, at approximately 3 PM, in Denver Colorado Flight 5364 [...]
United Airlines update
From the previous article I realize the use of an expletive may not have been the best but I was saying what everyone else felt. I apologize for the profanity. We will be dealing with this matter here in a few videos as I try and resolve this issue. Stay tuned… Join the forum discussion [...]
Never fly United Airlines… Ever
NEVER EVER fly United Airlines. They lie and break guitars…. Updates: An applogy for the F Bomb Debunking the WEATHER lie augmented reality statement United Airlines are you listening or pretending? Join the forum discussion on this post
